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We ask for all artwork to be submitted in vector format that has been converted to curves. Typically this will be an .eps, .cdr or a print ready .pdf file. All text should be larger than 6pt font in order to print correctly.

If you are uncertain about your artwork, we are happy to assist. Once you have placed your order, we will contact you about your artwork.

We also offer a full range of art services from format conversion to complete design creation.

You can send any artwork questions to artwork@robertsgrouponline.com


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Most items in the store have a 7-10 business day production time. This time starts once we have final art approval. Shipping will take an extra 1-5 business day. In general orders are usually received in about 3 weeks.

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In most cases, we are able to offer rush services in order to meet critical deadlines. There is usually an additional cost associated with this service, so make sure to check with us before placing an order to see if we can meet your deadline and what the rush charge will be. In some cases we may need to opt for a faster shipping method as well.

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We make every effort to ensure the products on our site are in-stock and ready for decoration. However, due to circumstances beyond our control, stock of a certain product may be depleted at times. When this occurs, we will contact you with an estimated ship date. If this new date does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

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Each instance will be evaluated on a case by case basis and determined whether items will be replaced or a credit issued. For situations where only a few items arrive damaged, credit will be issued for those items. If an entire order is determined to have material or manufacturing defect, that order will be replaced at no additional cost to the customer. Any items requiring being returned will have a shipping recall tag issued.

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Since all orders are custom printed, only damaged or mis-printed items can be returned. For these instances, please contact us with specifics of defects/damages. In most cases credit will be offered for damaged items and misprinted items will be replaced at no charge. Any items required being returned will have shipping recall tag issued.

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Yes, we do offer split shipments, but there is an additional charge per location for this service. Some items have minimums that must be shipped to each location because of how they are packed as well. If you would like to ship to multiple locations, check with us and we can provide you all of the details.

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No. We add actual shipping charges once the order has shipped to the final invoice. The only exception to this is if you have been quoted a price and the quote stated shipping is included.

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